Getac devices are built to handle just about anything - dust, drops, heat, cold, and even the occasional coffee spill. Whether you’re using a Getac laptop out in the field or a Getac tablet on the workshop floor, these rugged machines are designed for tough environments.
But even the toughest gear benefits from a little care. Regular maintenance helps keep your Getac device running smoothly for years to come - things like battery habits, software updates, cleaning routines, and proper storage all make a difference.
And for those unexpected moments? Getac has you covered with an industry-leading three-year return-to-base warranty, including bumper-to-bumper accidental damage cover as standard across the entire range of rugged tablets and laptops.
As a Getac GOLD reseller, Roaming Technologies offers the full range of Getac devices, accessories, and accredited third-party Getac suppliers - ensuring you have the right tools and support for the job.
In this guide, we’ll walk through easy, practical tips to help you get the most out of your Getac - because rugged doesn’t mean invincible. Whether you’re using Getac in the Aussie outback or on a job site in the city, a few simple habits can make all the difference.
Regular cleaning and maintenance
Just because your Getac device is built tough doesn’t mean it’s dirt-proof. Over time, dust, grime, and debris can build up, especially if you’re working outdoors, on construction sites, or in industrial settings. Regular cleaning helps your device stay reliable and responsive, and it can prevent long-term damage that’s easy to miss until it’s too late.
Start with a soft, lint-free cloth (microfibre is your friend) and gently wipe down the casing and screen. If there’s stubborn dirt, lightly dampen the cloth with water or a screen-safe cleaning solution, nothing too harsh, and definitely no bleach or aerosol sprays. For the ports, use a small soft-bristled brush or compressed air to gently clear out dust and debris. The same goes for the keyboard - tilt the device slightly and give it a few taps to help loosen anything stuck underneath the keys.
Avoid using rough cloths, strong solvents, or getting any moisture near the internal components. Even though Getac devices are designed to handle more than most, regular gentle cleaning helps preserve their rugged features without pushing them to the limit. A clean device isn’t just about looks, it’s about performance, too.
Battery care for longevity
Getac devices are known for their tough exteriors - but what’s inside matters just as much. The battery keeps your Getac laptop or Getac tablet running when you're off the grid, and how you care for it plays a big role in how long it lasts.
Try to keep your device charged between 20% and 80% where possible. Letting the battery drain to 0% too often, or leaving it plugged in at 100% constantly, can wear it out faster over time. It’s fine to fully charge occasionally, especially before a big job, but avoid making it your everyday habit.
If you’re storing your Getac for a while, don’t leave it fully charged or completely flat. Aim for around 50% and keep it in a cool, dry place. High heat, in particular, is rough on batteries, so no leaving it in the car or a hot shed.
Whether you’re on site or on the move, these small habits help your battery hold its charge longer and perform more reliably in the long run. Because a rugged device is only useful if it actually powers on when you need it.
Software and firmware updates
Your Getac device might be built to survive the harshest conditions - but its performance still depends on what’s happening under the hood. Regular software and firmware updates are key to keeping things running smoothly and securely, no matter where you're working.
Updates often include important security patches, performance improvements, and fixes for bugs you might not even realise are there. Skipping them could leave your Getac laptop or Getac tablet more vulnerable to issues or compatibility problems, especially if you’re connecting to other devices, using custom software, or working in a high-security environment.
To check for firmware updates, head to the official Getac support site and search for your device model. Always back up your data first, just in case. For driver updates and general system maintenance, the Getac Utility software (if installed) is a helpful tool for keeping everything in check without digging through settings manually.
Updating might feel like a chore, but it’s one of the easiest ways to extend your device’s life and avoid annoying problems down the track. Set a reminder every few months and keep your system in shape - it’s worth the few minutes.
Proper storage and use
Avoid leaving your device in places where temperatures swing too far in either direction. Extreme heat can damage the battery and internal components, while freezing temps can mess with performance or even cause condensation when the device warms up. If you’re working in those conditions, let the device gradually adjust to room temperature before use or charging.
When you’re on the move, use a padded, well-fitted case - rugged doesn’t mean throw-it-in-the-backseat-and-hope-for-the-best. Even shock-resistant devices benefit from a bit of protection when you’re carrying them between job sites or storing them long-term.
And if your setup involves regular work at a desk or in a vehicle, look into Getac docking stations or mounting solutions. They keep your device secure, reduce wear from constant plugging and unplugging, and can help avoid accidental drops or cable damage.
Smart storage and a bit of extra care go a long way. Your Getac is built tough - these habits just help it stay that way longer.
Troubleshooting common issues
Even the most rugged tech can hit a few bumps. Whether it's a slow start-up, a screen that’s not responding properly, or a battery that’s draining faster than usual, minor issues can often be sorted with a few simple checks before calling in the pros.
Start by restarting the device - yes, the old trick still works. Then check for pending software or firmware updates, as many small glitches are often fixed with a quick update. If something’s not working as expected, unplug accessories, reboot, and see if the issue clears up. For battery problems, double-check your power settings and charging habits before assuming there’s a fault.
Some signs that your device might need professional servicing include repeated crashes, overheating, unresponsive buttons or screens, or physical damage like a cracked casing or port issues. Trust your gut - if it’s acting differently and you can’t fix it with basic steps, it’s worth having it looked at properly. Getting onto it early can save a bigger issue down the track.
If you're still stuck, that’s where Roaming Technologies support comes in. Whether you're using a Getac laptop or Getac tablet, their team can walk you through next steps or book a repair if needed.
FAQs about Getac devices
Here are some of the most frequently asked questions and Getac tablets and laptops.
What is a Getac device?
A Getac device is a rugged laptop or tablet designed for tough conditions. These devices are built to handle dust, water, drops, heat, and cold - making them ideal for industries like defence, mining, construction, and emergency services. Whether it’s a Getac laptop or Getac tablet, the focus is on durability, reliability, and performance when it matters most.
Who makes Getac laptops?
Getac laptops are made by Getac Technology Corporation, a company based in Taiwan. They’ve been building rugged computing solutions for more than three decades, and their products are trusted by military, field service, and emergency professionals across the world - including here in Australia.
What is the use of Getac tablets?
Getac tablets are built for people who work in harsh or unpredictable environments. They’re commonly used on construction sites, in vehicles, in warehouses, and by emergency crews. They're lightweight but tough, with features like glove-friendly touchscreens, long battery life, and drop resistance - so you can rely on them when a standard tablet just won’t cut it.
How do you charge a Getac tablet?
You can charge a Getac tablet using the supplied AC adapter and charging port, just like a regular tablet. Some models also support docking stations or vehicle mounts for charging on the go. For best battery health, avoid letting it run completely flat or leaving it plugged in 24/7.
What is a Getac laptop used for?
A Getac laptop is built for demanding work, not desk jobs. It’s designed to perform in environments where dust, moisture, vibration, or rough handling are part of the daily routine. That includes fieldwork, mining, defence, logistics, and heavy industry. With reinforced casing and high-performance hardware, it’s made to keep going when other laptops can’t.
The Bottom Line
Getac devices are built to last - but a little care goes a long way. Clean them regularly, charge them smart, keep the software updated, and store them properly. With the right habits, your Getac laptop or tablet will stay reliable for years, no matter where the job takes you.
If you have any questions or you're ready to purchase a Getac in Australia, reach out to the friendly team at Roaming Technologies.